Client Q&A

client veronicaHow much does your service cost?
What is your delivery area?
Who is eligible for Project Angel Heart meals?
Can my partner, kids, or caregiver receive meals too?
When are deliveries?
Who delivers the meals?
Do I need to be home for delivery?
What do I do if I do not receive my meals?
What if I have a food allergy, diet restriction, or swallowing problem?
What if I need to change my diet after starting services?
Are you open for holidays and during bad weather?
How long will I be on service?
Who do I contact if I have other questions?

How much does your service cost?

All of our services are free of charge. We are funded by individual donations, foundations, corporations, and public funds so that we can deliver all of our meals without any cost to you.

What is your delivery area?

Our delivery area in metro-Denver is within the E-470/C-470 loop and west into Golden, as well as much of Colorado Springs. If you live outside our delivery area, you can arrange to pick up your meals at Project Angel Heart or have them delivered to an alternate address, such as to a friend or family member that lives within our boundaries.

Who is eligible for Project Angel Heart meals?

To qualify for Project Angel Heart meals, you must have a current diagnosis of life-threatening illness (such as cancer, HIV/AIDS, end stage renal disease, congestive heart failure, or multiple sclerosis, to name a few) AND a mobility related health factor that limits your ability to prepare or access healthy meals (such as extreme fatigue resulting from cancer treatments, wasting disease, excessive weight loss, oxygen dependency, or limited mobility, to name a few).

Can my partner, kids, or caregiver receive meals too?

We understand that a diagnosis of a life-threatening illness affects both you and your family. Project Angel Heart can provide meals to partners with disabilities, children under 18, adult children with disabilities, families, caregivers, and anyone else in your household who has a disability or difficulty preparing meals. The Client Services team determines eligibility on a case-by-case basis.

When are deliveries?

Denver deliveries are made every Friday and Saturday (your delivery day and time are determined by your address). Colorado Springs deliveries are every Saturday between 10 a.m. and 12:30 p.m. If you live in Capitol Hill in Denver and qualify for hot meal deliveries, we deliver between 11 a.m. and 1 p.m., Monday through Friday.

Who delivers the meals?

All of our meals are delivered by a dedicated team of volunteers. To learn more about volunteering, click here.

Do I need to be home for delivery?

Yes, you or someone in your household must be home to accept meal deliveries. Other arrangements can be made with the Client Services team on a case-by-case basis.

What do I do if I do not receive my meals?

If you do not receive you meals by the end of the scheduled window for delivery, please call the Client Services team at 303-830-0202 or 800-381-5612. Staff is in the office during all delivery hours.

What if I have a diet restriction, food allergy, or swallowing problem?

We offer a large number of special diet options, including catering to medical dietary restrictions (for example, limiting sodium, phosphorus, and potassium for those with end stage renal disease), common allergies (no nut, no soy, gluten-free, dairy-free, no eggs), and common requests (no fish, no pork). We also offer a vegetarian option. For those with chewing difficulties we offer a dental soft diet and pureed meal options. We do not offer a liquid-only diet.

Please visit the Our Meals page for more information about our different menu options.

What if I need to change my diet after starting services?

We are happy to talk with you about changing your diet to meet your medical and health needs. Please call the Client Services team at 303-830-0202 or 800-381-5612 to discuss any changes. Please note it takes at least seven business days for us to make significant changes to your meal plan as our kitchen staff needs time to prepare your new meals.

Are you open for holidays and during bad weather?

We are closed on the most common holidays, but we will always send a communication to our clients when we are closed for a holiday.

If there is a snowstorm or other weather that makes it unsafe for our delivery drivers to deliver meals, we may need to cancel deliveries. If we ever have to cancel deliveries, our main voicemail will state this information and we will reschedule deliveries for a later time. If you have concerns, please call 303-830-0202 or 800-381-5612.

How long will I be on service?

Some clients only need our services for a short time while on treatment, and others stay on service for several years. You will receive meals as long as you need us and qualify for our service.

Every six months, we will send you paperwork to update your health status with your health care provider. This is required of all our clients. When you receive your first meals from Project Angel Heart, you will receive information detailing our policies.

Who do I contact if I have other questions?

If you have any questions, please call a member of our Client Services team at 303-830-0202 or 800-381-5612.

Upcoming Events

Thu Apr 24 @12:00AM
Dining Out For Life®
Sat May 03 @ 1:30PM - 03:00PM
New Volunteer Orientation, Colorado Springs
Fri May 09 @ 6:30PM -
Art for Life
Sat May 10 @10:00AM - 11:30AM
New Volunteer Orientation, Denver

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Map and Directions

Report a Volunteer Absence
303-407-9422 or
303-830-0202 x422

Client Services Hours

Monday – Friday, 8 a.m. – 4:30 p.m.

303-830-0202 or 800-381-5612 and by voice mail 24-hours a day